Refund policy

Returns + Shipping

RETURN POLICY

All sales are final. Please refer to the size guide on each product page before purchasing.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at contact@saintlorenzo.shop or DM us on Instagram. 

  

Lost packages:

Saint Lorenzo does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered. It is the customer's responsibility to track their package and make sure they receive it on the day it is expected to deliver. Concerns or questions about your order after it has shipped should be made to the carrier directly.

 

Returned packages:

We are not responsible if your order is returned to us by the courier, please contact us once it is returned. Original shipping fees are non-refundable, but we can process a reshipment.